Shipping, Returns, Refunds

    Returns and Refunds:

    We understand that sizing your dog isn't always easy so we promise no hassle returns or exchanges for your convenience.

    Within 14 days of purchase you can return your items. If 14 days have passed, unfortunately we cannot accept returns. We recommend to try the items indoors, as to be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition as when you received it.

    Please include all relevant packing slips and documentation when returning the product, including your order number. You will be responsible for the item or items until they reach us. We cannot be held responsible for non-arrival of returned goods.

    Please note we do not accept returns or refunds on personalised items, unless the product is faulty. 

    If you need to return your items, or have any issues with your order, you can contact us at hello@zeldaandharley.com and we will be happy to help.

     

    Care for your items:

    Please note that items do not last forever. Check your items regularly for wear and tear.

    Do not iron on top of the personalisation, as it may damage the item. Iron the back of it or inside out.

    Wash your harness with cool soapy water. If putting in the washing machine, use a protective net and wash at 30 degrees on a gentle cycle. Air dry only.

     

    Shipping fees and locations:

    Your item will be shipped from Dublin, Ireland using An Post. We ship anywhere in the world :)

    You can choose from standard shipping or tracked shipping. An Post is a reliable service, but please note we are not responsible for items lost by An Post via standard shipping - if you would like an extra security, go for tracked shipping.

    We calculate shipping based on items' weight. Our packaging is selected with this in mind, so we try our best to make sure your items arrive safe and in a sustainable, compostable or recyclable packaging.

     

    If your order is to be shipped within the Republic of Ireland or Northern Ireland:

    Standard shipping: Between €3.80 and €9.00

    Tracked shipping: Between €8.20 and €12.00

     

    If your order is to be shipped in the UK:

    Standard shipping: Between €3 and 14.50

    Tracked shipping: Between 12.50 and 21

     

    Worldwide:

    Standard shipping: Between 6 and 14.50

    Tracked shipping: Between 13 and 21.50

     

    Care and clean for your items:

    Please note that items do not last forever. Check your items regularly for wear and tear.

    Do not iron on top of the personalisation, as it may damage the item. Iron the back of it or inside out.

    Wash your harness with cool soapy water. If putting in the washing machine, use a protective net and wash at 30 degrees on a gentle cycle. Air dry only.